Simply Cyber Academy Support

Need help? Browse our FAQ or submit a ticket below and we’ll get back to you ASAP.

Frequently Asked Questions

I cannot see the course I registered for.

It is likely you signed up with a different email address. Please confirm the email address and search your inbox for any emails from Simply Cyber Academy. If you still cannot find the correct email, open a ticket with your purchase information.

How long does it take to receive a reply?

Our typical response time is within 24–48 hours during business days. We appreciate your patience!

Why am I not seeing videos in the lectures?

Some students have experienced videos not playing while having a VPN connection active. Toggle off your VPN and refresh the browser to view videos

How do I change the name on my certificate of completion?

Your certificate of completion pulls your name from your student account. Update your student account name under settings and then download the certificate of completion from the completed course with the updated name.

How long is my information stored after opening a ticket?

The data is retained only to service the support ticket. The ticket information - including email - is deleted following issue resolution and no longer than 30 days from creation.

Submit a Ticket